EFFECTIVE: SEPTEMBER 18, 2017
https://portal.smartuse.com – SmartUse Web Application Software owned and/or operated by SmartUse. It also describes your choices regarding use, access and correction of your personal information.
CONTENTS BY SECTION:
A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy Information Collected from Online Visitors
• Information Collected via Marketing Activities
• Information Collected via License Activation and/or License Registration
• Information Collected from Users of Newforma Info Exchange or Newforma mobile applications
• The Use of Personal Information
• Updating Personal Information and “Opting Out”
B. Public Lists and Community Sections of Website, including SmartUse Discussion Forums and Privacy
C. Third Party Sites and Privacy
D. Technical Support and Privacy
• Information Collected in Connection with Technical Support and the Use of that Information
• SmartUse Remote Diagnosis
• Usage Feedback and Licensing Reporting
E. Additional Privacy Topics
• Changes to this Policy
• Contacting Us
SECTION A. ONLINE PRIVACY/ MARKETING CONTACTS AND PRIVACY/ LICENSE ACTIVATION AND/OR LICENSE REGISTRATION AND PRIVACY INFORMATION COLLECTED FROM ONLINE VISITORS
In general, you can visit the SmartUse website without telling us who you are or revealing any personal information about yourself, such as your name, phone number or postal or email address. But occasionally, you may be asked to give us more specific information about yourself, including your name and contact info in order to perform certain actions such as when you download software, when your registering for a seminar or other event, responding to a survey, or entering a contest from our website. Supplying such information to us is optional, but you may be unable to complete certain actions without giving such information.
Information Collected via Marketing Activities
SmartUse will be conducting many different marketing activities by which it may collect your personal information. For example, we may collect contact information at trade shows or seminars, we may obtain email and physical mail addresses for marketing campaigns, we may invite the public to download free software from our website in return for providing us contact information, and we do obtain addresses from publications that target the industries from which we hope to attract customers. We may obtain lists of names and addresses, we may obtain them from entities that provide only names of individuals who have “opted in” to receive communications from companies such as SmartUse
Information Collected via License Activation and/or License Registration
At the time customers register or activate their license of SmartUse software, SmartUse collects information including but not limited to, Company name, address, contact name, contact email address, telephone number, title, role, projects being designed, primary software applications in use and industry sector. SmartUse requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, SmartUse may be obligated to make this information available to third parties who license technology to SmartUse that is included in the products being activated. Such third parties are required to keep such information confidential and are prohibited from using that information for any purpose other than as authorized by us.
At times, SmartUse may also collect sensitive personal information such as credit card and other payment information for the purpose of processing payment transactions.
Information Collected from Users of SmartUse mobile, application and web product offerings (see section 1 for a complete list)
SmartUse collects certain information, including but not limited to name and email address, from people who use our products. Information is collected when a user first signs up with any SmartUse product offering or first uses a SmartUse mobile application. SmartUse may use the information collected from you in order to provide information to you via email regarding SmartUse’s products and services or the products and services of SmartUse’s partners. If you do not wish to receive such information, you may opt out by following the procedure described in “Updating Personal Information and Opting Out” below. In addition, emails we distribute containing information we think may be of interest to you also contain instructions as to how you can opt-out of future emails. Please note, “you may continue to receive service-related correspondence from us when utilizing services for our products.”
For mobile applications, we may also collect your location based information for the purpose of serving you location based services. We will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location based services at any time by editing the setting at the device level.
As is true of most websites, we gather certain information automatically on our website. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. We do not link IP addresses to any personally identifiable information. Our web servers also collect information such as number of visits, average time spent on the site, operating system, date/time stamp, files and pages viewed on our site (e.g., HTML pages, graphics, etc.) and/or clickstream data to analyze trends in the aggregate and administer the site. SmartUse uses this information to analyze how people use our site and generate ideas on how the site might be improved.
For our mobile applications, we use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your mobile devices. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
The Use of Personal Information
SmartUse may use the personal information you provide us for a variety of purposes, including registration, authentication and marketing. We may use the information to inform you of special offers, upgrades and other SmartUse products and services that may be of interest to you. When you are a customer of SmartUse products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription agreements or other contracts with SmartUse or to request that you respond to a survey concerning our products and services or to address a question regarding an order.
Certain SmartUse partners provide training, implementation and work process consulting to our customers. We share personal contact information with these consultants when they are assigned to a particular customer or prospect.
Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein. If you do not wish to receive information about additional SmartUse products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails or you may contact us directly at email@example.com
SmartUse products are not marketed to children under the age of 13 and SmartUse does not knowingly collect personal information from children under the age of 13. SmartUse is committed to protecting the privacy of children and if SmartUse becomes aware that such information was collected, it will treat that information as sensitive.
Sharing Third Parties
SmartUse does not share your information with any third-party business partners, other than service providers (as described herein).
SmartUse stores the personal data of website visitors and customers indefinitely and may transfer such information to, and maintain and process such information, directly or indirectly in one or more databases in the Canada and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to SmartUse, you agree and consent to SmartUse’s storage and usage of this information anywhere that SmartUse maintains offices (around the world), for a variety of purposes, including those described above.
We use commercially reasonable measures to protect the security of all information and, where possible, conform to industry best practices. For example, some information gathered on our website is encrypted during transmission with SSL encryption and stored within secure databases protected by multiple firewalls. As effective as current encryption and other security technology is, however, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information which users supply will not be intercepted while being transmitted to us over the Internet. If you have any questions about the security of your personal information, please contact us at firstname.lastname@example.org
We may retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes and enforce our agreements.
Access/Updating Personal Information and “Opting Out”
Upon request, SmartUse will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information, please contact us at email@example.com
SmartUse wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at:
or by notifying us in writing at:
SmartUse Solution Inc.
45 Place Charles-Le Moyne, #105
Longueuil, QC J4K 5G5
Attn: Information Security
If at any time you wish to “opt out” of receiving information from SmartUse or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at firstname.lastname@example.org. We will respond to these requests within a reasonable timeframe. Please note that due to lead times on certain mailings and other contacts, you may continue to receive mailings and other contacts while your “opt out” notification is being processed.
SECTION B. PUBLIC LISTS AND COMMUNITY SECTIONS OF WEBSITE, INCLUDING SMARTUSE DISCUSSION FORUMS AND PRIVACY
Many SmartUse users gain valuable professional and commercial exposure by being included in lists on the SmartUse website that identify individuals who have recognized credentials or skills. SmartUse makes this information available publicly to users of its website as a service to the individual. If you are eligible to be included in such a list but do not wish your personal information to be included, please contact SmartUse at the location identified under the heading Updating Personal Information and “Opting Out” above, or in the alternative, please contact us at email@example.com
SmartUse provides a forum for use by its customers. Participation is voluntary and it is very likely that personal information will be exposed to other members of these discussion forums if you participate. Some users prefer to participate using pseudonyms, but company/business email addresses are required. SmartUse takes no responsibility for maintaining the privacy of any personal information you make available to members of any SmartUse supplied discussion forum. You are solely responsible for maintaining the secrecy of your passwords and similar information.
SECTION C. THIRD PARTY SITES AND PRIVACY
SECTION D. TECHNICAL SUPPORT AND PRIVACY
Information Collected in Connection with Technical Support and the Use of that Information
Generally, SmartUse’s technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. SmartUse may use this contact information to respond to support inquiries and/or to request additional information from the customer. Occasionally SmartUse must obtain files and/or model information to assist it in diagnosing a customer’s technical support issues. Any information provided will be treated as confidential and will only be used strictly for the purpose of resolving the open issues in question.
SmartUse may also elect to share an unidentifiable subset of file information provided by a customer with a licensor of technology that is included in the SmartUse product if SmartUse considers that appropriate to assist it in diagnosing or resolving a customer problem. SmartUse may also request permission from a customer to retain copies of specific customer files in the data set that it uses to conduct regression tests and other tests of later releases of the SmartUse software.
SmartUse Remote Diagnosis
For those customers with difficult-to-diagnose issues, SmartUse uses commercially available online meeting software such as GoToMeeting or WebEx that enables SmartUse to view a customer’s computer remotely via the internet in real-time. This functionality is used only when authorized by the customer and while the customer is at the computer. The functionality enhances the customer’s ability to explain and “show” the problem being experienced. SmartUse technical support personnel initiate an online meeting with a customer, enabling such personnel to either view or take control of the customer’s system. The customer retains full control of his or her system throughout the session. If at any time during this session the customer wishes to terminate the remote connection, the customer may do so and the SmartUse technical support personnel will no longer be able to view or access the customer’s system. SmartUse treats all information it receives during a remote support session as confidential and proprietary customer information received for technical support purposes (see Information Collected in Connection with Technical Support and the Use of that Information above).
Usage Feedback and Licensing Reporting
The SmartUse products include a usage feedback and license reporting capability which sends reliability and usage information to SmartUse via https. This data is used for support, quality, marketing, and product improvement purposes to help give SmartUse an idea of the relative use of features within its products and to enable SmartUse to track compliance with your current subscription license. The data does not include any information that could be used to re-create proprietary customer information. If you have any questions or concerns, please contact us as indicated above under the heading Updating Personal Information and “Opting Out”.
SECTION E. ADDITIONAL PRIVACY TOPICS
Changes to this Policy
by email at firstname.lastname@example.org
by mail at SmartUse Solutions Inc., 45 Place Charles-Le Moyne, #105, Longueuil, QC, J4K 5G5, Attention: Webmaster.
We hope that this helps you understand SmartUse’s practices with respect to the privacy of your personal and business information. The SmartUse Team
(Latest Revision as of September 2017)